Question 1

How do we start a project?

Accepted Answer

Send a brief through the contact form with your scope, source files, intended use and target dates. We come back with questions, a proposed scope and an estimate before any production begins.

Question 2

What do you need from us to quote accurately?

Accepted Answer

The intended use of the deliverable, any source files or references, the required formats and detail level, and your deadline. The more specific the intended use, the more accurate the estimate.

Question 3

Can you work inside our standards and templates?

Accepted Answer

Yes. We adopt your template, naming conventions, layer standards and review milestones. Establishing that before production is a standard part of our onboarding.

Question 4

Do you offer a trial or pilot?

Accepted Answer

We prefer to start with a small, well-defined package so both sides can calibrate expectations before committing to a larger scope. Discuss the arrangement with us when you send your brief.

Question 5

What formats do you deliver in?

Accepted Answer

Formats are agreed before production. We routinely deliver native source files alongside neutral exchange formats appropriate to your downstream use.

Question 6

How are revisions handled?

Accepted Answer

Rounds are agreed as part of the scope. We ask for consolidated feedback per round, which keeps cycles short and costs predictable.

Question 7

How quickly can you turn work around?

Accepted Answer

Turnaround depends on scope, detail level and current capacity. We commit to a date only once the scope is agreed, and we tell you early if anything threatens it.

Question 8

Who owns the finished work?

Accepted Answer

Ownership terms are set in the engagement agreement. Our standard position is that deliverables transfer to you on final payment.

Question 9

How is AI used in your process?

Accepted Answer

AI-assisted tools support preparation and repetitive tasks where their output can be meaningfully verified. Specialists direct the process and own every decision and the final quality. AI involvement varies by project and is agreed with you.

Question 10

Can we restrict AI tools on our project?

Accepted Answer

Yes. Tell us your restrictions at briefing and we configure the workflow accordingly. Your confidentiality requirements take precedence over any efficiency gain.

Question 11

How is our information protected?

Accepted Answer

We agree which tools may process your files before anything is shared, and we work under confidentiality terms set in the engagement agreement.

Question 12

Who checks the work before delivery?

Accepted Answer

A specialist reviews geometry, dimensions, annotation, materials and visual consistency against the agreed scope. Regulatory and engineering approvals remain with your appointed professionals.

The questions we are actually asked.

Working with us

Scope, delivery & revisions

Quality, AI & confidentiality

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